BUSI 240 Connect Homework Chapter 4 Answers Liberty University

Which of the following are dimensions of emotional intelligence?

Having an understanding of and a sensitive to the feelings, thoughts and situations of others is known as .

Tameka just found out that a prospective customer she's been working on for months has placed a large order with her company. She thrusts her fist in the air jubilantly and yells “Yes!” Tameka is experience a(n) .

Emotions consist of which of the following types of episodes that experienced toward an object, person, or event?

An employee who lacks the ability to adjust the pace of the workload according to her energy and attention span is said to have .

A model that is used to organize and understand the consequences of job dissatisfaction is known as the model.

Employee involvement tends to increase commitment because it strengthens the employee’s psychological ownership and social identity with the organization.

Because tessie's father is opposed to labor unions, he plans to vote against political candidates who have accepted campaign funds from labor unions. Which cognitive component of his attitude does this represent?

According to the service profit chain model, customer satisfaction is a natural outcome of employee satisfaction.

Norms that require us to exhibit certain emotions and conceal others are known as

Steve is miserable in his job but chooses to stay only because he can’t afford to quit. This is an example of commitment.

Job satisfaction includes which of the following elements?

Order the four dimensions of emotional intelligence from lowest to highest, with the lowest dimension listed at the tip and the highest dimension listed at the bottom.

represent the cluster of beliefs, assessed feelings, and behavioral intentions toward a person, object, or event.

Emotions are physiological, behavioral, and episodes experienced toward an object, person, or event that create a state of readiness.

An adaptive response to a situation that is perceived as challenging or threatening to a person’s well-being is known as

is the ability to perceive, express, understand, reason with and regulate emotion in oneself and others.

Coping mechanisms for handling workplace stress include…

An individual’s evaluation of his or her job and work context is referred to as

A(n) is any environmental condition that places a physical or emotional demand on an individual.

Organizational constraints include…

Emotions are defined as

Work-life balance initiatives designed to minimize conflict between an employee’s work and non-work demands include:

Order the stages of job burnout in the correct sequence, with the first stage listed at the top.

Which of the following is the BEST description of emotional labor?

Janay is unhappy with her new boss, but she has been with the company for a long time and has seen bosses come and go. She plans to just “wait it out” and hopes things will eventually improve. According to the EVLN model, Janay’s responses to her job dissatisfaction is

Emotions have two dimensions: activations and

Emotional intelligence involves of our own emotions and the emotions of others.